TOM B2C B.V. is part of the TOM Group:
Artikel 1 - Definitions
Article 2 - User Identity
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Suspension, termination and early termination of the agreement
Article 7 - Right to cancel
Article 8 - Costs in the event of withdrawal
Article 9 - Exclusion of the right of withdrawal
Article 10 - Force majeure
Article 11 - Payment and collection costs
Article 12 - Retention of title
Article 13 - Guarantees, inspection and complaints
Article 14 - Liability
Article 15 - Time limit
Article 16 - Risk transfer
Article 17 - Indemnification
Article 18 - Intellectual property
Article 19 - Applicable law and disputes
Article 20 - Delivery and execution
Article 21 - Complaints procedure
In these terms and conditions, the following terms will have the following meanings:
Cooling-off period: the period within which the Other Party may make use of its withdrawal right;
Other Party: the natural person not acting in the course of a profession or business and entering into a distance agreement with the User;
Day: calendar day;
Long-term data carrier: any means that enables the Other Party or User to store information personally addressed to it in a way which makes future consultation and unaltered reproduction of the information stored possible.
Right of withdrawal: the right of the Other Party to cancel the distance agreement during the reflection period;
User: the natural or legal person offering distance products and/or services to Other Parties;
Distance agreement: an agreement whereby exclusive use is made of one or more distance communication technologies within the scope of the system organised by the User for the distance sale of products and/or services, up to and including the moment of conclusion of the agreement;
Technology for distance communication: a means that may be used for concluding an agreement, without the Other Party and User being together in the same place at the same time.
TOM B2C B.V.
Rootven 16, 5531 MB, Bladel
E-mail address: [email protected]
Telephone number: +31 85-9020036
Chamber of Commerce number: 76043118
VAT number: NL860487118B01
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (TOM B2C B.V., Rootven 16, 5531MB, Bladel - Nederland, [email protected]) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not apply to the following kind of contracts:
• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
• Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
If you are buying an additional service with your item, such as assembly and adjustment according to your instructions of products including bicycles, fitness equipment and other items, as well as the installation of extra parts and/or accessories on the bicycle whereby these instructions have come specifically from the buyer in accordance with his personal requirements, the buyer has the right to a partial refund.
TOM B2C B.V. is part of TOM Group:
Naturally, it is possible that you reconsider your purchase after placing a product order. In that case, you may cancel your order (only via e-mail), but only within 7 days of your order and provided that the item has not already been processed within that period. No charges will be made for this.
If the order has already been dispatched, an approval period of 30 days following receipt of your order applies under the Dutch Distance Selling Act.
The costs of returning your order will be at your own expense.
If you not only buy a product but an additional service as well, such as having a bicycle prepared and adjusted on your instructions, as well as having extra parts and/or accessories fitted to the bicycle in line with your personal requirements, this approval period does not apply. Purchase agreements cannot be cancelled if you have commissioned us, as an additional service, to prepare and adjust the bicycle according to your specifications, as well as to fit extra parts and/or accessories to the bicycle in line with your personal requirements. (Distance Selling Act, Section 46 (4)(b) (1) to (3) of Book 7 of the Dutch Civil Code. )
If you wish to cancel an order, you must always quote the invoice number. Unfortunately, we cannot cancel your order in our computer system without the invoice number.