It is very easy to order an item. If you have found a product that you would like to buy, click the adjacent button to order it.
The product will be added to your shopping trolley straight away. You will then be asked whether you want to "continue shopping" or "go to your shopping trolley". If you opt to continue shopping, you will return to the website. If you opt to go to your shopping trolley, a summary of everything you have selected will be displayed. Here you can see the product you just selected as well as the quantity, the unit price including VAT and the total price including VAT. The VAT is also indicated separately. If you have one or more bikes in your shopping trolley, you can indicate whether you would like Internet Bikes to assemble each individual bike by selecting "yes or no" in the "ASSEMBLE" dropdown box next to the product description. (see Assemble ).
If you want to have another look at what you have selected, click on the item you have selected and you'll see all the product details again. It's also easy to order several products. You can also purchase different products from our different web shops at the same time. You will see that they are all placed in one shopping trolley.
Once you have filled your shopping trolley, click on pay.
Doing this will take you to "Step 1: Your details". You will need to fill in your address here. We need this information in order to draft the invoice and/or the guarantee certificate (see Customer Service - Protection of personal data for more information). After filling in your details, select "next step".
This will take you to "Step 2: Delivery method". Here you can opt for "Collection" or "Delivery" (see shipping costs ). If you select "Collection", you will receive a separate e-mail from us as soon as your delivery is ready for you to pick up at our collection centre. If you select "Delivery", a "delivery address" field will appear in which you can enter an alternative delivery address. After filling in your details, select "next step".
"Step 3: Payment method". Here you select your preferred payment method. After selecting your preferred payment method, click "next step"
"Step 4: Summary and complete transaction". On this page, a summary of the products you have ordered will be displayed. You can see all the products in your shopping trolley with the respective quantities and prices. On this page, you are also given the opportunity to place any remarks you may have next to your order. After checking the box for agreement to our general terms and conditions of delivery and customer service, click "complete order".
Depending on the payment method you selected, your order will be completed as follows:
you will be taken to the secure Ogone page where you can complete the payment step by step. After payment has been completed, you will receive confirmation by e-mail with your invoice attached in PDF format within a few minutes. If you order will be sent via DHL, you will receive a Track & Trace code by e-mail as soon as it has been dispatched. If your order will be sent in an envelope, you will receive an e-mail as soon as it has been transferred to the PostNL network. If you prefer to collect your order from our collection centre, you will receive a separate e-mail from us as soon as it is ready for you.
Our aim is to deliver your order to you in the shortest time frame possible.
If you have any questions, you can always contact us by e-mail.
We hope you enjoy your purchases!