Indicate in the shopping basket whether or not you want to make use of our assembly service. If you do choose this, we assemble the bicycle and set it up.
What does the assembly involve?
|Mounting of the front wheel.|
|All bolts and nuts are checked and adjusted if necessary.|
|The rotating parts are lubricated.|
|The chain is tensioned.|
|The gears and brakes are adjusted.|
|The wheels are checked.|
|With pedelecs we also program the controls. For safety reasons, we do not fully charge the battery. We recommend always choosing our assembly service for pedelecs.|
We pack bicycles in sturdy boxes so that nothing gets damaged in transit. On delivery, the handlebars are turned sideways on, and the pedals are not yet fitted. Otherwise the bicycle will not fit into the box. We will email a set-up guide where we explain step by step how to set up the handlebars and pedals on the bicycle yourself.
Costs for assembly service
Please note: due to bicycle size, ordering and delivery of ready-assembled delivery bicycles, adult three-wheelers and tandems is only available in the Netherlands and Belgium. We deliver to the specified address using our own transport. We will contact you once you have ordered the bicycle. We will arrange a suitable day with you for delivering the bicycle.
You can find our set-up guide here:
If you have a complaint about your order, you can submit it as follows.
We understand very well that after receiving your order you want to have a good look at the products, and in case of a beautiful bike you also want to feel what the bike is like. That is why we use a cooling-off period of 30 days after receipt of your purchase.
Not happy with your purchase? Is the size or colour not correct? Don't worry, you can still return your item and even your bike within 30 days of receiving all your products. After receipt you have 30 days to return your purchases. So feel free to view the product as you would in the shop. Example: take the bike out of the packaging and look at it from all sides. We would like to emphasize that the current 30-day trial period is clearly not a period of use during which you can use the product extensively before revocation.
Internetbikes always has at least 10,000 bikes in stock and together withInternet-Toys, Internet-Sportclubs, Internet-Sport&Casuals, Internet-Automotive, Internet-Eyewear and Internet-Bookshops, we have over 350,000 related items in stock, and 99 % of the time we can deliver directly from stock. In the unlikely event that a product is not in stock, your order will be sent without the product which is not in stock. After receiving and checking your order, report any articles that you have not received to T.O.M. bv. You will receive the amount of the relevant shortages item back through the way in which you have paid them to us.. Delivery shortages are not delivered at a later date.
All delivery times
Many of the boxes we use to ship your order have been through a lifetime. By reusing these boxes, we extend their lifespan and contribute to a more sustainable environment.
Of course, we only use boxes that are good enough to send your order safely and securely.
If you are returning items to us, please reuse the box in which we sent your order. Also try not to use more tape than necessary.
This is how we work together on the environment and extend the lifespan of the materials!
Internet-Bikes, Internet-Toys, Internet-Sportclubs, Internet-Sport&Casuals, Internet-Automotive, Internet-Eyewear, Internet-Bookshop, Internet-Babyshop, Internet-Outdoorshop and Internet-Home&Garden offer the following guarantee conditions.
For products other than bicycles Internet-Bikes, Internet-Toys, Internet-Sportclubs, Internet-Sportandcasuals, Internet-Automotive, Internet-Eyewear and Internet-Bookshop apply the manufacturer's guarantee.
Your invoice is also your certificate of guarantee. Please keep it safe.
For the remaining guarantee conditions, please refer to our general delivery conditions.
Because we want to keep our customers 100% satisfied, all our bicycles carry a lowest price guarantee. Have you found the same bike at another online provider for a lower price? Then we will modify our price. You can read the conditions that apply to the lowest price guarantee below:
Have you found the bike for sale at a lower price in another online shop? Then contact our customer service prior tou your purchase via [email protected] or through the chat option on the website. They will ensure that you can buy the bicycle at the lowest price at Internet-Bikes.
If you believe your guarantee applies for certain parts then please follow this procedure.
It is very easy to order an item. If you have found a product that you would like to buy, click the adjacent button to order it.
The product will be added to your shopping trolley straight away. You will then be asked whether you want to "continue shopping" or "go to your shopping trolley". If you opt to continue shopping, you will return to the website. If you opt to go to your shopping trolley, a summary of everything you have selected will be displayed. Here you can see the product you just selected as well as the quantity, the unit price including VAT and the total price including VAT. The VAT is also indicated separately. If you have one or more bikes in your shopping trolley, you can indicate whether you would like Internet Bikes to assemble each individual bike by selecting "yes or no" in the "ASSEMBLE" dropdown box next to the product description. (see Assemble ).
If you want to have another look at what you have selected, click on the item you have selected and you'll see all the product details again. It's also easy to order several products. You can also purchase different products from our different web shops at the same time. You will see that they are all placed in one shopping trolley.
Once you have filled your shopping trolley, click on pay.
Doing this will take you to "Step 1: Your details". You will need to fill in your address here. We need this information in order to draft the invoice and/or the guarantee certificate (see Customer Service - Protection of personal data for more information). After filling in your details, select "next step".
This will take you to "Step 2: Delivery method". Here you can opt for "Collection" or "Delivery" (see shipping costs ). If you select "Collection", you will receive a separate e-mail from us as soon as your delivery is ready for you to pick up at our collection centre. If you select "Delivery", a "delivery address" field will appear in which you can enter an alternative delivery address. After filling in your details, select "next step".
"Step 3: Payment method". Here you select your preferred payment method. After selecting your preferred payment method, click "next step"
"Step 4: Summary and complete transaction". On this page, a summary of the products you have ordered will be displayed. You can see all the products in your shopping trolley with the respective quantities and prices. On this page, you are also given the opportunity to place any remarks you may have next to your order. After checking the box for agreement to our general terms and conditions of delivery and customer service, click "complete order".
Depending on the payment method you selected, your order will be completed as follows:
you will be taken to the secure Ogone page where you can complete the payment step by step. After payment has been completed, you will receive confirmation by e-mail with your invoice attached in PDF format within a few minutes. If you order will be sent via DHL, you will receive a Track & Trace code by e-mail as soon as it has been dispatched. If your order will be sent in an envelope, you will receive an e-mail as soon as it has been transferred to the PostNL network. If you prefer to collect your order from our collection centre, you will receive a separate e-mail from us as soon as it is ready for you.
Our aim is to deliver your order to you in the shortest time frame possible.
If you have any questions, you can always contact us by e-mail.
We hope you enjoy your purchases!
You are liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
If you exercise your right of withdrawal, the costs of dismantling the bicycle will not be reimbursed.
We offer various payment options.
During the order process, you can immediately take care of payment through your own bank in a trusted, secure and easy way. You pay in your own trusted internet payment surroundings. You can use iDEAL without needing to register for it. We receive your payment immediately and will then also process your order.
PayPal is a safe and easy place where you can store and use your payment information. You don’t have to remember your credit card details anymore. The only thing you need is an e-mail address and your PayPal-password. For more information please go to the PayPal website. When paying by PayPal, a small surcharge will be added to the total of your invoice. The surcharge for payment via PayPal is 1.9% in administration fees. This fee will be added to your total automatically.
More information at the Klarna servicepage.
You can safely enter your credit card details via our secure SSL procedure and we will ensure correct processing together with your credit card organisation. We receive your payment immediately and will then also process your order. Orders that are paid for through MASTERCARD will be processed immediately in our shipping system and records. That is why you cannot make any changes to these orders, and because they are shipped immediately it is impossible to cancel such orders.
You can safely enter your credit card details via our secure SSL procedure and we will ensure correct processing together with your credit card organisation. We receive your payment immediately and will then also process your order. Orders that are paid for through VISA will be processed immediately in our shipping system and records. That is why you cannot make any changes to these orders, and because they are shipped immediately it is impossible to cancel such orders.
During the order process, you can immediately take care of payment through your own bank in a trusted, secure and easy way. You pay in your own trusted internet payment surroundings. We receive your payment immediately and will then also process your order. Orders that are paid for through MAESTRO will be processed immediately in our shipping system and records. That is why you cannot make any changes to these orders, and because they are shipped immediately it is impossible to cancel such orders.
During the order process, you can immediately take care of payment through your own bank in a trusted, secure and easy way. You pay in your own trusted internet payment surroundings. You can use Bancontact without needing to register for it. We receive your payment immediately and will then also process your order. Orders that are paid for through BANCONTACT will be processed immediately in our shipping system and records. That is why you cannot make any changes to these orders, and because they are shipped immediately it is impossible to cancel such orders.
During the order process, you can immediately take care of payment through your own bank in a trusted, secure and easy way. You pay in your own trusted internet payment surroundings. You can use Sofort Uberweisung without needing to register for it. We receive your payment immediately and will then also process your order. Orders that are paid for through SOFORT UBERWEISUNG will be processed immediately in our shipping system and records. That is why you cannot make any changes to these orders, and because they are shipped immediately it is impossible to cancel such orders.
The prices for all our merchandise include VAT. The prices for labour services include 9% VAT.
Internet-Bikes, Internet-Toys, Internet-Sportclubs, Internet-Sport&Casuals, Internet-Automotive, Internet-Eyewear, Internet-Bookshop, Internet-Babyshop, Internet-Outdoorshop and Internet-Home&Garden (part of TOM B2C B.V.) ask for your name and address in order to draft the invoice and/or guarantee certificate. TOM guaranteed that your personal details will not be passed on to third parties for commercial purposes.
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (TOM B2C B.V., Rootven 16, 5531MB, Bladel - Nederland, [email protected]) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You can return products to us in this way:
We advise you, to optimize the processing of your return shipment, to use the return form and to include it with a copy of your invoice with the return.
The return form can be found via the link below:
Return address of TOM:
TOM B2C B.V.
Attn. Returns Department
5531 MB Bladel
Please note that the direct costs of returning your products are at your own expense. Keep in mind that these costs are approximately equal to the shipping costs. The cost depends on the weight and size of the shipment. Returning from outside of The Netherlands can be more expensive.
Returns must be delivered in a closed box. Ensure that you send the article in the original condition and if reasonably possible in the undamaged and original packaging. Put the fully completed returns form and a copy of the invoice in the box. Keep your invoice number at hand if you drop off the return shipment at one of the pick-up points above. Our service employees will ensure that your return shipment comes to our Returns Department, which will handle your return further.
See the page about the cooling-off period for further information about the cancellation right.
Correct maintenance is very important to ensure you can enjoy your bicycle to the utmost. For friendly and professional advice, you are welcome to visit our service point at Giga Bikes Tilburg. Our professional service staff are happy to advise you and will carry out repairs and maintenance with the greatest care. The complete Giga Bikes Quality Check is an integral part of all maintenance work and guarantees your well-maintained bicycle will provide you with the best ride possible! The Giga Bikes Quality check consists of:
Our service staff at Giga Bikes Tilburg are available to help you 5 days a week!
Piusstraat 64 A-B
You can go to any brand dealer in the Netherlands for guarantee support for the (electric) bicycle you purchased.
And because we think helping our customers is so important at internet-bikes.com, we also have a service centre where you can go for guarantee support, repairs and maintenance. There are three professional mechanics on hand in our service centre to assist you.
Because you have made a valuable investment by purchasing a bicycle that you will enjoy for years, proper maintenance is essential. We advise having your bicycle checked at least once per year. In our service centre, this means that we look at all the critical parts so that you can safely use your bicycle. You can opt to do your own maintenance or have it done professionally.
You can come to our service centre for:
For people who want to be able to see and feel the bicycle of their choice in real life before they buy it, Internet-Bikes offers the possibility of trying out bicycles on the test track located behind the service centre. Because the service centre does have every model in stock, it's a good idea to phone in advance to see if the bicycle you want to try out is available. You can also ask our three customer-friendly bicycle experts all your questions and enjoy a cup of coffee!
To recap: if you buy a bicycle online from Internetbikes for a bargain price, you can go to our professional service centre for guarantee support, service and maintenance. You can also go to the service centre to try before you buy.
Piusstraat 64 A/B
|Saturday||09:00-17:00 (workshop closed)|
It is possible to collect you order at one of our collection point:
|De Wisselstroom Hapert||Free (temporarily closed due to corona)|
Jumbo Boschdijk Eindhoven
We calculate the following shipping costs via DHL:
Orders shipped outside the European Union may be subject to customs tariffs governed by local authorities. We are not responsible for these charges.
What is the size of my order?
Envelope: < 38 x 26 x 3,2 cm
Small: < 120 x 60 x 50 cm
Medium: between 120 x 60 x 50 cm and 180 x 100 x 50 cm
Large: between 180 x 100 x 50 cm and 240 x 100 x 200 cm
We pack and ship our orders with the greatest possible care. Therefore, it may occur that smaller items are packed and shipped separately from larger items. In such cases, this may lead to higher shipping costs due to the orders being automatically divided in our warehouse. We always inform you of the final shipping costs in the shopping cart.
In order to ship fully assembled bikes we charge €8,- extra due to the specially designed shipping box which we use to ship you bike safely.
Shipping outside The Netherlands or Belgium
If you wish to ship your order outside of The Netherlands or Belgium, please find the shipping costs.
It is possible to deliver small orders within The Netherlands in the evening. We charge € 0,75 for this extra service.
Shipping costs books
Books with a legally determined retail price will be shipped free of charge within the Netherlands. These books can be recognized by the mention 'free shipping' on the product page. Please note: free shipping does not apply to combination orders with products without a legally determined retail price. More information about the fixed book price can be found on the website of the Dutch Media Authority.
You can choose to have the desired items sent to you at home. We work closely with DHL for the delivery of articles from our entire assortment.
Our shops are a member of Trusted Shops and we are proud of that. Trusted Shops is one of the top three online shop accreditation marks in the Netherlands. They don’t only perform checks on legislation and regulations, but also focus on your experience as a customer. This guarantees your purchase at an online shop that not only works according to the rules, but also keeps its customers happy.
Trusted Shops makes use of purchase insurance. After every order in our online shop, you can insure your purchase at Trusted Shops for free. Of course we will make sure that you do not need this insurance. But if for whatever reason we do not fulfil our agreements, Trusted Shops will handle the refund of the purchase price.
Safe, trustworthy, insured!
Safe, trusted, insured!