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Making a claim under the guarantee

If you believe your guarantee applies for certain parts then please follow this procedure.

  1. Send the part at your expense to Internet-Bikes, Internet-Toys, Internet-Sportclubs, Internet-Sport&Casuals, Internet-Automotive, Internet-Eyewear, Internet-Bookshop, Internet-Babyshop, Internet-Outdoorshop and Internet-Home&Garden, Rootven 20, 5531 MB Bladel. Please also include a copy of your invoice and/or guarantee certificate and a written description of the complaint.
  2. We will examine the guarantee and if necessary, coordinate with the supplier.
  3. If the complaint is covered by the guarantee, then we will send you a replacement item at its own expense.
  4. After you have sent the article for which you have a guarantee to TOM B2C B.V., your claim against the guarantee will be assessed by TOM returns department. If there are grounds for your claim, TOM will send you a replacement article at no charge. In addition, the shipping costs that you incurred in returning the article to TOM, with a maximum of the original shipping costs, will be reimbursed via your bank account. You must provide your IBAN account number in your return shipment so that we can process the reimbursement.
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