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Complaint Procedure

If you have a complaint about your order, you can submit it as follows.

  1. Send an e-mail to [email protected]. Describe the problem as clearly as possible and possibly add one or more photos. Also include a copy of your invoice or warranty certificate.
  2. You will receive a reply from us within one working day at the latest, often faster than expected.
  3. The European Commission offers a platform for online dispute resolution for consumers, which you can find at https://ec.europa.eu/consumers/odr/. We do not participate in this and cannot resolve disputes through this platform. We prefer to be in personal contact with you.
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